Terms of Service

Last updated 22 April 2020

Welcome to Threeple! And a big thank you for using our platform. We’ve built Threeple to help every individual, team and business better understand and benefit from their individual and collective strengths. We sincerely hope you like it.

These Terms of Service (TOS) will help to make sure we’re all on the same page about your expectations of us and our expectations of you. As a baseline we’ll always try to do the right thing by you, but there do need to be some ground rules and that’s what these TOS are for.

These TOS define the engagement between us and you. They apply whether you are an individual user and/or a business customer. They apply regardless of whether you access the platform on a paid or free plan and regardless of the type of account you have.

When the terms “Company”, “we”, “our” or us” are used in this TOS, they are referring to Threeple Pty Ltd (ABN 74 636 450 756).

When the term “Services” is used, it means any product created and maintained by Threeple Pty Ltd. For now that is Threeple, but in future we may add additional products to our Services. It also covers all platforms on which the Services are delivered, whether in a web browser, desktop application, mobile application or other format.

When you use our Services, now or in the future, you are agreeing to the latest TOS. These TOS may be updated in the future. Whenever a significant change is made we will inform you in writing of that change using the email we have recorded against your account.

If we chose not to exercise or enforce any right or provision of this TOS, it does not mean we have waived that right or provision. Also, if any provision is deemed unenforceable or partly unenforceable in any jurisdiction, it does not affect the enforceability of any other provision of this TOS.

If you breach this TOS we may terminate your account. We take this responsibility very seriously and if this action is taken we will always act with transparency, fairness and in the best interests of our customers, users and Company.

If at any time you have questions about this TOS please get in touch with us directly at hello@threeple.com. We’re here to help.


Your Account

You are responsible for taking all reasonable measures to keep your account and password secure. The Company is not liable for any loss or damage arising from your failure to maintain the security and secrecy of your account and password.

You must not during the registration process, nor at any other time in the course of your use of the Services, provide any information that is false or misleading.

You are responsible for all content posted and activity that occurs under your account, including the content and activity of others who have access to your login credentials.

If your use of the Services impairs performance or reduces the overall functionality of the Services we reserve the right to temporarily suspend your account. We will always seek to contact the account owner prior to doing so, unless the level of usage is negatively impacting the performance and availability of the Service for other customers.

You may not use the Services in a way that in our opinion is inappropriate, abusive or illegal. It is a professional space and we expect professional behaviour. No trolling. No posting of inappropriate or explicit content. No nefarious activity.

You must be a person. Use of bots to register accounts is not permitted.

Copyright and IP

You must not post any content on the Services that infringe or are likely to infringe the intellectual property rights of any other person.

We do not claim intellectual property rights over any content posted by you to the Services. Your content remains your property.

You acknowledge that using the Services does not give you or any other person any interest in any intellectual property rights in the Services other than content that you post and to which you have intellectual property rights over.

You must not duplicate, copy, sell, or resell any part of the Services, use of the Services or access to the Services without the Company’s prior written approval.

You may not copy, duplicate, publish, reuse any elements of the Services brand, look and feel and name without the Company’s prior written approval, including in a manner that falsely implies that another website is associated with the Services or the Company. The look and feel, brand and brand names of the Service are copyright to the Company, all rights reserved.

You must not duplicate, copy, reuse, modify or alter any portion of the Services source code, design, or visual design elements without the Company’s prior written approval.

The use of spiders, crawlers, data mining, bots, screen scraping, or similar automated data gathering, extraction or publication tools to access, collect or reproduce content from the Services is not permitted.


Fee, Cancellations and Refunds

Any fees charged to access the Services are required to be paid upfront.

If you are on a free trial, at the expiry of the trial period you will need to pay in advance to keep accessing the Services covered by the paid plan. If you do not pay your access to Services will be limited to those features that are available on a free plan until such time as the required upfront payment is made.

If you are upgrading from a free plan to a paid plan your billing cycle will commence on the day of the upgrade and your card will be charged immediately upon upgrading.

Should you wish to downgrade your plan or to stop using the Services the new billing rates will apply from the commencement of the next billing cycle. Cancellations take effect immediately and you will not be charged again. You will have access to the Services for the remainder of the billing cycle. We will not typically prorate unused time if you cancel before the end of a billing cycle.

If you would like a refund, we’re happy to take a look at it on a case-by-case basis. Just send us a note to hello@threeple.com explaining the circumstances and we’ll try and take care of you as best we can.

If we ever need to change an existing fee we will always notify in writing, prior to it taking effect. We’ll usually give 30 days notice.

We reserve the right to suspend, cancel or delete your account (including content posted to that account) at any time and at our sole discretion for any reason. We also reserve the right to refuse your future use of our Services. We hope to never have to exercise this right, but it exists to ensure the fit and proper use of the Services and that our well meaning Customers are protected against misuse. There is always a small chance that a user will do the wrong thing, and this right allows those situations to be resolved swiftly.

How you treat our team is also important. Should an account holder abuse or threaten an employee of the Company, (verbally, written or physically), their account will be deleted immediately.


Disclaimer, Limitation of Liability and Indemnities

You expressly understand and agree that:

The Services are provided "as is" and “as available” and you agree that you have relied on your own skill and judgement in deciding to use the Services and have done so at your own risk.

We can not and will not guarantee that the Services are free from errors or bugs. If errors or bugs are identified we will assess them and prioritise them according to the impact they have firstly on security and privacy, then on delivery of Services and finally on user experience. It means we’ll always take care of the most important stuff, but can’t always get to lower priority issues and bugs.

To the maximum extent permitted by applicable law the Company disclaims any representation or warranty that the use of the Services will not infringe any third party rights; the use of the Services will be uninterrupted or error-free and that any service will continue to be made available or that defects in the Services will be corrected; the Services will be free of hackers, other unauthorised access, denial of service attacks, viruses or other malicious or technologically harmful material or code; or the Services will be compatible or work with any third party software or services.

The Company is not responsible for any failures or interruptions in the provision or operation of communications networks or Internet used to access or use the Services; failures or interruptions in the provision or operation of the Services including any failures caused by the Company’s service providers including those resulting in any loss or damage to any data.

The Company will not be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including damages for loss of profits, corruption or loss of data, failure to transmit or receive any data, business interruption or any other commercial damages or losses, arising out of or related to any use of, or inability to use, the Services or any third party software in conjunction with use of the Services or otherwise, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if the Company has been advised of the possibility of such damages.